Privacy PolicyLast updated: 23.06.2025

At Universum Translation & Consulting (“we”, “our”, “us”), your privacy is very important to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit universumtranslation.com or use our translation and interpretation services.

‍1. What Information We Collect
‍We may collect the following types of personal information:
‍Contact Information: Name, email address, phone number, mailing address.
‍Document Information: Files you submit for translation or interpretation estimates.
‍Payment Information: Payment method details (e.g., e-transfer confirmation).
We do not store credit card numbers.
‍Website Usage Data: IP address, browser type, pages visited, and general usage analytics.
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‍2. How We Use Your Information
‍We collect and use your information for the following purposes:To provide and deliver translation, interpretation, and related services.To prepare accurate estimates and invoices.To communicate with you about your order status, revisions, or delivery.To improve our website and services.To comply with legal or regulatory obligations.

‍3. How We Protect Your Information
‍We take reasonable measures to protect your information:Secure email and document storage.Restricted access: Only authorized staff can access your files.Encrypted payment channels where applicable.We keep translation files for up to two years to allow clients to request extra copies if needed. After this period, files are permanently deleted.

‍4. Sharing Your Information
‍We do not sell or trade your personal information. We may share information only in the following situations:With trusted contractors (e.g., certified translators or interpreters) strictly for fulfilling your order.When legally required to comply with Canadian law.

‍5. Cookies and Website Analytics
‍Our website may use cookies and similar technologies to collect usage data and improve your experience. You can disable cookies in your browser settings.

‍6. Your Rights
‍Under Canadian privacy laws (PIPEDA), you have the right to:Access and correct your personal information.Withdraw consent for us to use your information (which may affect our ability to provide services).File a complaint with the Office of the Privacy Commissioner of Canada if you believe your data is mishandled.

‍7. Changes to This Policy
‍We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

‍8. Contact Us
‍If you have any questions about this Privacy Policy or your personal information, please contact us.